Account Manager
Justin Gonzales
Work Experience
Derse
Mar 2014 - Current
I currently support the NYC start up office and assist with the development and production of face-to-face marketing programs, product activations, retail environments and consumer experiences.
- Proactively manage daily client communication relaying necessary information to all internal teams (i.e. production, design, talent, etc.).
- Actively evaluates past efforts to develop strategic plans that can be applied to future client initiatives.
- Collaborates with internal production departments to develop creative briefs, estimates and appropriate reports to insure all project elements are executed and invoiced on time.
- Oversees budgets throughout the duration of programs to ensure fiscal responsibility to both clients and internal departments.
- Responsible for leading onsite teams to activate event and tradeshow marketing objectives that position clients for growth.
Eyelevel, Inc
Sep 2013 - Dec 2013
- Served as temporary account manager for retail design and production agency.
- Drafted client contact reports, project estimates and production schedules to provide timely RFP responses.
- Contributed with creative design and development to produce local retail showroom.
- Facilitated new fixture rollout program and coordinated logistics to assorted retail locations across the US.
- Managed overall project budgets and provided updates on quarterly forecasts for P/L statement.
Exhibitgroup/Giltspur
Feb 2007 - May 2013
- Presented and sold Exhibitgroup Giltspur design concepts and production capabilities to both new and existing clients.
- Provided B-to-B clients with creative strategy, production and brand activation for experiential marketing campaigns.
- Established marketing calendars to identify events that provided clients with maximum exposure, growth and sponsorship opportunities.
- Collaborated with design teams to develop content for graphic, video and interactive projects.
- Coordinated hospitality and measurement services for all event marketing programs and new product initiatives.
- Developed project estimates and managed onsite project teams to execute events.
- Oversaw all production schedules and directed food/beverage, décor and shipping logistics.
- Additional duties included site visits, pre/post show budgeting, proposal writing, producing invoices and account reviews.
Utilities Telecom Council
Jan 2005 - Dec 2006
- Managed client marketing initiatives and sponsorship activations.
- Increased annual sponsorship revenue by 15% through a combination of cross promotions and strategic partnerships.
- Responsible for event venue procurement and management of hospitality programs, golf tournaments and five to ten trade shows per year.
Additional Work History
Education
Temple University
Aug 1998 - May 2001
Skills
- Salesforce
- GBMS Project Management
- Basic Photoshop and HTML
- Wordpress
- Social Media Platforms
- Sales
- Experiential Marketing
- Strategic Planning
- MS Office
- Event Production
- Google Docs
- Basecamp
Account Manager
Colin McKenna
Work Experience
TMW Systems
Jan 2015 - Feb 2016
TMW Systems is a developer of enterprise management software for the surface transportation services industry, including logistics, freight, trucking and heavy-duty repair and maintenance
- Reporting directly to the Regional Vice President of Sales, was responsible for managing a territory of over 200 existing accounts with a $2 million annual quota by aligning customer business priorities to TMW solution offerings including - Enterprise Transportation Software, Optimization Software, Asset Maintenance Software, Business Intelligence, and Cloud Hosting solutions
- Developed and implemented an internal territory plan and managed sales through forecasting in NetSuite, account strategy, and planning
- Developed proposals encompassing all aspects of the solution offering, presented value proposition and ROI Analysis, and negotiated pricing and contractual agreements
TMW Systems
Dec 2014 - Jan 2016
- Responsible for generating new leads and managing existing lead qualification for TMW’s Enterprise Transportation Software offerings in the following industry segments – For-Hire Carriers, Broker & Third Party Logistics, Energy & Fuel Supply Chain, and Repair and Maintenance companies in the Western United States, Mexico, and Canada. Reported directly and managed lead qualification for 2 senior Regional Sales Managers with a combined quota of $4million annually. Coornidate initial sales process of identify solution fit and scheduling demos with sales engineers
- Orchestrated the successful response to multiple complex enterprise software RFP’s and RFI’s
- Assisted with market research and analysis to expand or solution offering in the Energy Services market that encompassed market analysis of Potential Available Market, Total Available Market, and, Serviceable Obtainable Market
JB Hunt Transportation Services, Inc
Feb 2012 - Dec 2014
J.B. Hunt Transport Services, Inc., is one of the largest transportation logistics companies in North America, and provides safe and reliable transportation services to a diverse group of customers throughout the continental United States, Canada, and Mexico
- Responsible for the daily operation of 30 drivers, 4 distribution centers, and 3 operations supervisors servicing the states of Texas, Oklahoma, and Louisiana. Full P&L responsibility for account grossing over $5 million in annual revenue. Conducted P&L analysis to determine trends in costs to maximize profitability
- Led the start up effort for new business based in Temple and Kilgore, TX with annual revenue of over $1.5 million. This included the hiring/training of all drivers and making sure all equipment, drivers, and site management were trained and ready to go on day 1 of start up
- In charge of the selection, hiring, and training & development of all office personnel and drivers. Made sure the drivers/company were in full compliance with state, federal, and DOT safety requirements
- Developed, implemented, and communicated Key Performance Indicators and measurement tools that drove the Customer Value Delivery process
JB Hunt Transportation Services, Inc
Aug 2009 - Feb 2012
- Oversaw day to day operations of multiple accounts servicing the Midwest region including Home Depot, Office Depot, Ball Aerosol and Intermodal
- Involved in the daily routing and dispatch of company drivers and trucks to ensure cost and productivity goals were met
- Interacted and communicated with customers to improve the service we provided as well as evaluate performance metrics
Education
Western Michigan University
Jun 2005 - Apr 2009
Sales & Account Manager
Benjamin Bickers
Work Experience
Therefore Interactive
Sep 2015 - Current
Therefore Interactive is a boutique Digital Agency which specializes in building high data-point web systems. Our unique data-model is the key to our success in verticals like Labour Unions and Higher-Ed, which require precision in their dissemination efforts.
I lead the active sales efforts for Therefore, managing prospecting, pipeline development, client management and the developing of marketing materials.
Vestra iNet
May 2015 - Aug 2015
Vestra iNet is a leading web-development firm specializing in commercial and industrial sectors. As an Account Manager I am involved in the full sales-cycle: approaching new prospects, pitching our services, developing custom-tailored web solutions with marketing managers, and employing SEO campaigns.
Amphenol Canada Corp.
Nov 2013 - Dec 2014
Amphenol Corporation is a major producer of electronic and fiber optic connectors, cable and interconnect systems for both the aerospace and commercial market segments. As a Customer Service Representative, I interface directly with our customers to place orders, develop new business programs, and provide technical support.
- Assisted Marketing Team in analyzing and identifying customer sales trends.
- Global customer base require strong communication and attention to detail.
- High-volume workload.
Intact Financial Corporation
May 2012 - Aug 2012
As Canada’s largest P&C insurance provider, Intact Financial hires top students for their summer internship program. As an underwriting assistant I provided full office assistance for the underwriting team through the preparation of communications, file management, data entry and record maintenance. I was also tasked with performing bi-weekly requests for missing customer information via phone, email and written correspondence.
- Heavy use of Microsoft Office. Required high proficiency in Excel.
- Provided exceptional clientele communications through phone, email and written correspondence.
YMCA Guelph
Aug 2010 - Apr 2013
One of the premiere health and fitness facilities in Guelph. I took on a part-time position as a lifeguard & instructor while maintaining a full-time university schedule. I was promoted to Team Leader after demonstrating my strong work ethic and dedication to quality customer care. As the Aquatics Team Leader I helped ensure the highest level of customer satisfaction, and was responsible for 100’s of students and staff members.
- Promoted to Aquatics Team Leader due to excellent leadership and communication skills.
- In charge of ensuring smooth operations, opening & closing of facilities and organizing 100+ classes.
- Upheld highest level of customer communication.
Intact Financial Corporation
May 2012 - Aug 2011
As Canada’s largest P&C insurance provider, Intact Financial hires top students for their summer internship program. As an underwriting assistant I provided full office assistance for the underwriting team through the preparation of communications, file management, data entry and record maintenance. I was also tasked with performing bi-weekly requests for missing customer information via phone, email and written correspondence.
- Heavy use of Microsoft Office. Required high proficiency in Excel.
- Provided exceptional clientele communications through phone, email and written correspondence.
Education
University of Guelph
Sep 2009 - Apr 2013
Projects
Bridges to International Practice
An annual competition held by The Dean of The College of Management & Economics. A class of 60 is sponsored by an outside organization, which presents the class with an international business strategy problem. Teams of 3-4 are formed, and the team with the best solution is granted a research trip to the country in question. For 2012 the sponsoring company was Metalumen, a commercial-lighting manufacturer looking to expand in to Brazil.
Victorious, amongst 10 other teams, in designing a market entry strategy for Brazil.
- Awarded research trip to Sao Paulo.
- Paper published in the International Journal of Marketing:
- Viewable at: http://www.ccsenet.org/journal/index.php/ijms/article/view/20453
TEDxGuelphU
Sep 2011 - Mar 2013
Handling all things related to business & marketing for the 3rd & 4th annual TEDxGuelphU event.
Tasked with designing advertising efforts, promotional material and marketing initiatives including online marketing efforts.
Responsible for fundraising and coordination of partnerships associated with TEDx event, as well as book keeping for event.
Helped develop and maintain website, www.tedxguelphu.com
IFAMA Symposium - Shanghai
Sent to Shanghai on behalf of my University to compete in the IFAMA business case competition.
- Only full-undergrad team competing
- Competed amongst teams of international MBA and PhD students
- Finished third amongst 18 teams
Jeux Du Commerce
Sep 2011 - Feb 2013
Canadian-wide business competition.
- Member of first UoG team to compete
- Won half-team delegation of the year
Account Manager
Jennifer Suever
Work Experience
Unified
Oct 2017 - Current
- Manage and support clients as the key point of contact for Toyota and AT&T agency partners.
- Execute social media campaigns across all major platforms including Facebook, Instagram, Twitter, Pinterest, and Linkedin.
- Ensured the accurate delivery of over $10M in advertising spend in 2018.
- Build campaign strategy and budget plans to maximize performance and exceed client KPIs.
- Compile and present campaign reporting to measure client ROI and identify optimization opportunities.
Epic Systems Corporation
Jun 2016 - Aug 2017
- Managed accounts for 5 regional and national healthcare IT systems regarding technical support of Epic's web, Android, and iOS patient portal applications.
- Led the development and QA cycles for 3 shipped software enhancements and oversaw their implementation at client sites.
- Troubleshot issues and documented resolution paths within an internal bug-tracking software system.
- Wrote code across Epic's technology stack including HTML/CSS, SQL, and Caché.
DeWitt Wallace Library
Sep 2012 - May 2016
- Created training materials and process documents for using the Interlibrary Loan system.
- Supervised 25 student aides and new managers.
- Presented project designs and voted on project approval as part of the Library and Media Services Committee.
Caribou Coffee
Oct 2015 - May 2016
- Completed warehouse orders and maintained back-of-house inventory.
- Trained new team members to operate store machinery and ensure product consistency.
Sony Interactive Entertainment JAPAN Studio
Jun 2015 - Aug 2015
- Translated community outreach and advertising materials between Japanese and English.
- Organized a social event for more than 400 of the studio's employees.
Education
Macalester College
Sep 2012 - May 2016
GPA: 3.59/4.00
Sophia University
Mar 2015 - Aug 2015
Skills
- Project Management
- Customer Service
- Public Speaking
- Japanese Language
- Java
- C#
- Unity
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